This Week's Top Five: Favourite time-savers!

Submitted by Customer Underground on Mon, 2010-07-26 12:06
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The Easy Button

This week's Notes from the Underground is five favourite time-savers.  If you're not getting our newsletter, go to your profile and sign up! Keep reading »

Businesses: 
Dinner Ladies
The Prince Consort's Shoe Shine Service
Bow Tie Removals
Speedie Ironing Service
GoGet Carshare

This Week's Top Five: Hidden Gems of Surry Hills!

Submitted by higherthanexpec... on Sun, 2010-07-18 22:45
Icon: 
Depicts grungy Surry Hills couple kissing with beers in hand at street festival

This week, as always, we send our latest "Notes from the Underground" tips sheet: on Five Favourites of Surry Hills, as voted by you, our mavens. Have we missed your favourite? Want to weigh into the debate on one of these? Log in or Join us and have your say!

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Businesses: 
Title
Tessuti: Surry Hills
Organic Produce Cafe
Vampt Vintage Design
Mushu

This Week's Top Five: Favourite Sandwiches of Sydney!

Submitted by higherthanexpec... on Fri, 2010-07-09 22:42
Icon: 
Depicts a chef in uniform pretending to bite into oversized sandwich

This week, we send our second weekly "Notes from the Underground" tips sheet. Below is the text, on five favourite sandwiches on the Underground. Have we missed your favourite? Want to weigh into the debate on one of these? Log in or Join us and have your say! Keep reading »

Businesses: 
Little Vienna Cafe: Pitt Street
Little Vienna Cafe: Hunter Street
Via Abercrombie
Taste Baguette: Market Street
Taste Baguette: Met Centre
Collier's Sandwich Company
I'm Starvin'

This Week's Top Five: Favourite Patisseries!

Submitted by Customer Underground on Mon, 2010-07-05 10:41
Icon: 
Organic Republic Bakery

This week, we sent our first weekly "Notes from the Underground" tips sheet. Below is the text, on five favourite patisseries on the Underground. We'd love to hear your opinions - let us know what you think. Keep reading »

Businesses: 
Saint-Germaine French Patisserie
Bourke Street Bakery: Surry Hills
Brot
Organic Republic Bakery
Black Star Pastry

Not exactly customer-service-related but too good to miss...

Submitted by higherthanexpec... on Thu, 2010-07-01 21:57
Icon: 
Depicts Prime Minister Julia Gillard gesturing in funny way with both hands

Ok, not quite customer-service related, we'll admit. But in (dis)honour of the current election campaign and our new PM's recent elevation, we present this hilarious song parody, circulating like wildfire from YouTube, that originally appeared on the Seven show 'Double Take' in 2009. Normal customer-related programming will resume as soon as we stop laughing. Keep reading »

Tiger Airways Takes 7 Months to Refund a Cancelled Flight! (Is this a record?)

Submitted by higherthanexpec... on Mon, 2010-05-31 17:03
Icon: 
Lazy tiger asleep on top of tree log

Is this an Aussie record? Low budget Tiger Airways has reportedly taken an astounding 7 months to refund an Alexandria, NSW passenger for a Melbourne-Sydney flight the airline cancelled.

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Businesses: 
Tiger Airways

IKEA Rhodes - Family friendly? I don't think so!

Submitted by sass on Mon, 2010-05-31 10:35
Icon: 
Mock Ikea box labelled 'wooden table - some assembly required' just log of wood

I'm led to believe that IKEA is family friendly; colourful images of happy families cavorting around homes and lounging on brightly coloured couches with names like Agneta and Bjorn all over their marketing material. I aspire to the bright, happy family dream, so some weeks ago I commit to spending several thousands of dollars on new beds, tables chairs, couches and fittings for the kids' new bedrooms. Happy happy we will be. Skoll to that. Keep reading »

Businesses: 
Ikea: Homebush Bay Drive

One bad Apple

Submitted by Ten4 on Wed, 2010-05-05 08:50
Icon: 
Picture of Frau Farbissina from 'Austin Powers' films, smiling malevolently

What follows is an email from me to Apple's Executive Relations Asia Pacific & Japan (bear in mind that I've been trying to get this matter sorted for 8 months now):

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Businesses: 
Virgin Mobile
Apple Computers: Australia

Australia Post Sent Me 'Postal'

Submitted by Shopaholic on Fri, 2010-04-30 22:20
Icon: 
'Mad bomber' from 'Muppet Show' & 'Muppet Movie' series holding detonator

Further to Customer Underground's story concerning the RPA system of making an appointment to make an appointment, I can only assume from my recent experience with Australia Post that the theory is taking hold at bastions of fine customer service all over the country. Keep reading »

Businesses: 
Australia Post

Ah, Real Estate Agents, that old chestnut...

Submitted by Ten4 on Fri, 2010-04-30 08:56
Icon: 
Depicts 'Dr. Evil' character (Mike Myers) from the 'Austin Powers' movie series.

To be brutally honest, I'd rather shoot myself in the crotch than deal with real estate agents. I've listened to and experienced countless stories of bullying, recalcitrance, dishonesty and dimwittery. Here's but just one of my own...

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Businesses: 
Richardson and Wrench: Newtown