This Week's Top Five: Favourite time-savers!

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The Easy Button

This week's Notes from the Underground is five favourite time-savers.  If you're not getting our newsletter, go to your profile and sign up! Keep reading »

This Week's Top Five: Hidden Gems of Surry Hills!

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Depicts grungy Surry Hills couple kissing with beers in hand at street festival

This week, as always, we send our latest "Notes from the Underground" tips sheet: on Five Favourites of Surry Hills, as voted by you, our mavens. Have we missed your favourite? Want to weigh into the debate on one of these? Log in or Join us and have your say!

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This Week's Top Five: Favourite Sandwiches of Sydney!

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Depicts a chef in uniform pretending to bite into oversized sandwich

This week, we send our second weekly "Notes from the Underground" tips sheet. Below is the text, on five favourite sandwiches on the Underground. Have we missed your favourite? Want to weigh into the debate on one of these? Log in or Join us and have your say! Keep reading »

This Week's Top Five: Favourite Patisseries!

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Organic Republic Bakery

This week, we sent our first weekly "Notes from the Underground" tips sheet. Below is the text, on five favourite patisseries on the Underground. We'd love to hear your opinions - let us know what you think. Keep reading »

Not exactly customer-service-related but too good to miss...

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Depicts Prime Minister Julia Gillard gesturing in funny way with both hands

Ok, not quite customer-service related, we'll admit. But in (dis)honour of the current election campaign and our new PM's recent elevation, we present this hilarious song parody, circulating like wildfire from YouTube, that originally appeared on the Seven show 'Double Take' in 2009. Normal customer-related programming will resume as soon as we stop laughing. Keep reading »

Tiger Airways Takes 7 Months to Refund a Cancelled Flight! (Is this a record?)

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Lazy tiger asleep on top of tree log

Is this an Aussie record? Low budget Tiger Airways has reportedly taken an astounding 7 months to refund an Alexandria, NSW passenger for a Melbourne-Sydney flight the airline cancelled.

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Businesses: 

IKEA Rhodes - Family friendly? I don't think so!

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Mock Ikea box labelled 'wooden table - some assembly required' just log of wood

I'm led to believe that IKEA is family friendly; colourful images of happy families cavorting around homes and lounging on brightly coloured couches with names like Agneta and Bjorn all over their marketing material. I aspire to the bright, happy family dream, so some weeks ago I commit to spending several thousands of dollars on new beds, tables chairs, couches and fittings for the kids' new bedrooms. Happy happy we will be. Skoll to that. Keep reading »

Businesses: 

One bad Apple

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Picture of Frau Farbissina from 'Austin Powers' films, smiling malevolently

What follows is an email from me to Apple's Executive Relations Asia Pacific & Japan (bear in mind that I've been trying to get this matter sorted for 8 months now):

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Australia Post Sent Me 'Postal'

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'Mad bomber' from 'Muppet Show' & 'Muppet Movie' series holding detonator

Further to Customer Underground's story concerning the RPA system of making an appointment to make an appointment, I can only assume from my recent experience with Australia Post that the theory is taking hold at bastions of fine customer service all over the country. Keep reading »

Businesses: 

Ah, Real Estate Agents, that old chestnut...

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Depicts 'Dr. Evil' character (Mike Myers) from the 'Austin Powers' movie series.

To be brutally honest, I'd rather shoot myself in the crotch than deal with real estate agents. I've listened to and experienced countless stories of bullying, recalcitrance, dishonesty and dimwittery. Here's but just one of my own...

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