My best friend as a kid
(still my best friend, in fact) was raised, in part, by his gay dad and
stepdad. Sure enough, stepdad was a Qantas
steward of many years’
standing. And of all the tales with which he’d regale us of his work exploits,
what’s stuck with me the most was his scathing description of Qantas business culture –
from top to bottom, he’d say, self-absorbed, superior, and with an almost
genocidally hostile view of its customers as a class of beings. Keep reading »