Dell Hell (5,500 hysterical words worth)

That this image already existed online says everything about this customer's experience ©

by maven Tim Hughes

Jeff Jarvis' 2005 Dell Hell series post is now a piece of Internet folklore both as a piece of consumer generated media that sparked a movement and for proving that the speed of the Internet can be faster than the speed of light.  I have just completed seven weeks of my own Dell Hell that I want to share with you.  Just like the inferno of Dante’s 14^th century visions, so too there are nine circles to my Dell Hell story.

Dell Hell Circle 1 - The purchase and delivery

I had been contemplating a new computer for some months. I was constantly changing my mind on what I wanted. One week I was convinced I should have a high end desktop replacement laptop. 17" screen and processing power as good as a mid/low end desktop. The next I was contemplating near gaming level quality desktops. One week I was trying to convince myself to join the Apple revolution. The next I was back in PC land wondering why anyone would buy a Mac when they cost more than the PC equivalent. I was on cnet.com everyday reading reviews and trying to decide. I called Dell. They told me that they had the best after care service and that PCs were cheaper than Mac. I visited JB Hi-Fi (like a Best Buy in Australia). They told me they would beat any price from Dell. I called Apple. Their sales pitch was simple. When asked "why should I buy a Mac compared to a PC" Scott from Apple replied (in words that now haunt my waking hours) "because it will work the moment you take it out of the box".

In the end I chose a mid range Dell desktop. Above the features of a just for Office and Internet Machine but below video editing and gaming. I chose an Inspiron desktop with 500gb hard drive 4gb of RAM and an intel i3-550 (3.2GHz) processor. I called Dell. The decision was made, the credit card charged, a tweet sent and invoice received.  In a second area that would haunt my waking hours, the tweet I sent said “for better or worse just bought a dell inspiron desktop for home. It is bigger, faster, cheaper but does not look as good as an iMac”

My order included peripherals like logitech speakers and a belkin wireless dongle. Therefore Dell insisted that I receive three separate deliveries on three separate days. It felt like a delivery person was calling me every 5 mins to set up a time. Final result was that someone had to be home on Wed, Thurs and Friday between 9 and 12 to receive each delivery. Phrase that another way, to receive my Dell computer a family member or I had to devote 9 hours (a full day of work) over three days. This instantly destroys the benefits of home delivery. Suddenly offline options I passed on where I could simple drive to the store and collect my purchase (a less than 1 hour committment) looked...well ...9 times easier than buying a Dell.

Dell Hell Circle 2 - The install

With all the boxes in front of me the process of installation began. I had forgotten how much has to be done to put together a computer. Aside from the physical unpacking of the boxes and plugging in of cables (1 hour) there is 3 plus hours of downloading, updating and activating to do. I don't understand why a one hour old computer needs to download updates to both Windows 7,  Microsoft Office and McAfee. If it needs updating it means that out of date versions of Windows, virus protection and Office are shipped on brand new machines.  Then I had to add the basics - skype, firefox, chrome, itunes, live messenger, adobe reader etc. Each time I added a program I had to pause and tell Windows "yes please let this program load". Finally it was time to import my data from a maxdor external hard drive. Almost five hours after having ripped off the first piece of packing tape I have a fully stocked computer with different user profiles set up, with data downloaded, with access levels set, programs updated and a nice slide slow of family images running in the background. All in time for my first blue screen of death.

Dell Hell Circle 3 - proving you have a problem

I experienced four blue screens of death within the first 12 hours of finishing the computer set-up. They occurred during online sessions using video or audio - watching the Daily Show, watching youtube videos, using skype and playing music in itunes all brought on the blue screen. I call Dell and describe my problem. They reply with a sentence that would crush anyone ever contemplating that computers make your life easier. "Of course I can help you sir. Have you got a spare four hours to go through the proper test"?

That's right, to just diagnose the problem will take me four hours of time. Four hours. I needed to allocate nine hours to delivery and five hours to set up. Now I need to find another four to diagnose the problem. We reach a compromise. I would run the diagnostic test on the computer and write down any error codes. Dell would then call me back at 5pm to go through the results. The next four to five hours are among the most farcical of my life. I have eight adults and eight kids over for a long weekend BBQ where instead of a sporting event, holiday or other middle class chitchat dominating the conversation we all take turns to see how the Dell is doing. To glance at the very slow moving percentage counter indicating progress in the test and to take down the incomprehensible string of numbers and letters that identifies what is wrong.

5pm comes around. I have two error codes on my list and am waiting for Dell to call. They don't. By 6pm I call Dell and read out the error code. In a flash my problem is diagnosed. My hard drive needs replacing. The fix is to send an operating system re-installation disk to me and a hard drive to a technician. The technician will then come over to install the new hard drive on the machine and operating system on the hard drive.

"Why can't you send the operating system to the technician so we can be sure both arrive at the same time", I ask.

 "Because", replies Dell "we are not allowed to give operating system disks to technicians".

Do you believe this?  Microsoft or Dell don't trust the technicians they use to look after an operating system disk. They don’t trust the people they trust to come into my home after hours to keep operating disks out of the hands of counterfeiters. Anyway we close the call and hour 19 of hell with a committment of Dell to send up the items and have a technician call me

Dell Hell Circle 4 - installing the new hard drive round 1

The day has come for the technician to come to my house but there is no sign of the operating system disk. So I call Dell.

"Where's the disk" I ask.

"DHL are sending it to you", they reply.

"When?" I ask "I need it to arrive before the technician does".

"Hmmm", they moan "I don't know, hopefully DHL will deliver it today. But if they don't we can take you step by step over the phone how to install it yourself. Should only take 20mins"

I don't know what your experiences are like but the two times I have installed an operating system took on average 4 hours and half a bottle of recovery scotch each time.

"No way" I say "I want the technician to install it to make sure it works. Can you call DHL and find out when they are delivering". 

"Sorry Sir I can't do that"

"Can you give me the DHL tracking number - I will call them myself"

"Sorry Sir I don't have a tracking number"

"Then how do you know they are delivering the disk"

 "......."

"Listen" I say to fill the silence, "I will call DHL - do you have a phone number?”

This they have. I them call DHL who are 100% certain that there is no Dell deliveries planned today for my name or address or suburb or post code or star sign. Nothing. I call the technician. He says not to worry as he will pick up a disk from the warehouse - something he has done many times before (despite the 'no disks to technician rules').

I return home planning to send the technician away if there is no disk but of course sitting on my table at home is a DHL delivery envelope containing a disk. Dell may be paranoid about giving disks to technicians but it is ok to give them to DHL with no tracking code and with DHL having no idea whether or not they have it.

So my problem should be over, right?  I have a technician, a hard drive and a disk. I sit down, glass of after work wine in hand, prepared to wait for an hour or so for the technician to complete his task.  Wrong.

Five mins and two sips of wine late I hear the technician say "Mate, you are not going to believe this".

Pause the story for a second. What do you think it is that I am not going to believe? To date I have been dumb enough to believe that a Dell would work out of the box, that a four hour test would take four hours, that technicians would have all the parts in one go rather than having to co-ordinate delivery schedules, that between them Dell and DHL would know where a package is. So what is there left that I would not believe....?

"They sent me the wrong hard drive.  You have a 500gb desktop drive. They've sent me a 250gb notebook drive."

"......"

My turn for silence. He is right - I am not going to believe it. The technician packs up, writes out a job summary saying wrong part and heads home. I....call....Dell (again)

Dell Hell Circle 5 - installing the new hard drive round 2

After 30 mins on hold Dell answer, acknowledge the problem and agree to send a new technician on Friday (it is Wed night by now). I hang up, expel a series of curses, pour my glass of wine down the sink and turn to the recovery scotch.

Next morning I receive a call from the new technician.

"I have the part and am coming tomorrow at 830am" he says.

"Great - but before you do please double check that you have a 500gb hard drive for a desktop" I plead.

"Will do" he says.

While he is checking I go back to work. Then the most frustrating moments in customer service in my life occur.

At 2pm I receive a phone call from Dell. Not a Dell person but a Dell machine.  An auto call. The machines says "hello customer. We have been trying to resolve a problem you have reported. Has the matter been resolved?  Press 1 for yes and 2 for no".

I look at my phone, press 2 and put it back to my ear. The machine says "That's good news, we will now close the matter".

I have been looking for a definition of hell. Now I have it. It is when things around you are so screwed up that they take more than 5,000 words and 20 mins to describe but in one second a computer can make it even worse by telling you that everything is fine.

I look at my phone in disbelief. Surely not. Surely Dell has not closed the matter. Surely. I call the technician as I don't want to be on hold with Dell. He reassures me that everything is fine, that he has the right part and is coming tomorrow. Time passes....

At 4pm I receive a call from Dell.  Not a person. The machine.  The auto voice tones again "hello customer. We have been trying to resolve a problem you have reported. Has the matter been resolved?  Press 1 for yes and 2 for no".

I take the phone a way from my ear and put it on the desk. With the deliberate and slow movements of a brain surgeon plucking at a tumour I slowly lower my finger towards the "2".  I pause before pressing to make sure I am 2-ward bound and nowhere near the "1" just in case it was user error last time. I press the "2", visually confirm it was a 2 I pressed and put the phone back to my ear.

The machine says "that's good news, we will now close the matter".

Pause the story. Freeze frame on me looking at the phone. With a number "2" staring back at me. Looking at the clock knowing that if I can't fix this in an hour or so the technician will not come tomorrow and I have another weekend of useless Dell bricks on my desk. Looking at the wall wondering if the satisfaction of seeing my Nokia shattered into a million pieces against it would last long enough for me to forget how much a new mobile phone will cost. Unpause as I do what needs to be done.

I...Call....Dell

20 mins on hold

5 mins for him to read up on my account

10 mins for me to tell the story to get him up to date. Then this exchange:

Me "is the matter cancelled"

Dell "no it is still open"

Me "are you sure, because the machine called me and said it would cancel the matter"

Dell "don't worry it is not cancelled"

Me "is the technician still coming"

Dell " yes"

I hang up and call technician

Me "are you still coming"

Technician "No, Dell cancelled the matter"

Freeze frame again. Time to check off how many ways Dell now hates me

My Dell Desktop hates me. Check

Dell warehouse parts team hate me. Check

Dell to DHL delivery team hate me. Check

Dell automated lady robot calling machine hates me. Double check

Dell customer care and support don't hate me they are just clueless. Triple check

To cut an already too long story a little bit shorter let me summarise the next 3 hours of this story in a tweet-esque 140 characters.

"Called Dell. Hold 20 min. Hung up. Called Dell. Hold 15 mins. Hung up. Called Dell. Hold 40 mins. Reopened matter. Technician visit back on"

Dell Hell Circle 6 - technician tries to install new hard drive and Windows 7

10am Friday morning and technician arrives for 930am appointment. I lead him to the machine. 45 mins later he leaves with the hard drive installed and Windows 7 loaded. I am looking at my computer turned on and an apparently functional Windows 7. I have work to do so put off until tomorrow the massive install and customise job.

10am Saturday. I am sitting at desktop with a list of 15 things to do starting with install Office, working through downloading skype and firefox and ending with creating different user accounts. Any guesses how far I got down that list before problems started? Anyone?  I don't need to say it do I. Before I had completed the first task (downloading and activating Office) problems emerged.  Two in particular.

The document preview feature in Windows was not working. This is the piece where when you hover over a program icon in the desktop bar you see a preview of the open files, docs or windows. This is indicative of a graphics driver problem. Could also indicate a corruption in the operating system. Either way the graphics card and Windows have expressed displeasure with each other. Secondly I could not figure out how to add my Product Identifier to a downloaded version of Office. So...I....Call....Dell.  15 mins on hold later I am back talking to customer care.

We try a different approach this time.   Using gotoassist the Dell agent takes control of my computer. He has three goals - fix the driver or Windows problem, install Office and install the driver for the built-in webcam. I go and get my book, put the phone on speaker and sit - half watching the screen and half reading my book.  I try to get comfortable.

For the first 20 mins he works on Office. Trying different download options and different activation options. None of them work. In fact as we head toward the 20 minute mark he still has not asked me for the product activation key - a sure sign that he is a long way from getting Office set up.  Meanwhile Windows is clearly showing signs of distress with the graphics card - as evidenced by the preview problem and a barrage of warning prompts. He decides to turn his attention to that problem and return to Office later.  He asks me to insert the Dell driver and resources disk.

I turn a page of my book and continue efforts to try and get comfortable. 

For the next 20 minutes he clicks, prompts, cajoles and all but begs Windows and the graphics card to be friends. But they steadfastly refuse. Like a determined international negotiator I see him do everything imaginable not once but twice and thrice to get these two components talking together. But like some old blood feud they reject all signs of peace talks and compromise preferring to shout objections and warnings at me and the Dell support agent.  He asks me to reboot the computer. 

I am still reading but have given up on being comfortable.

Another pause. I hate the "please reboot" approach to fixing computers. Though it often works it makes no sense to me that we have a PC system that is so fragile that it needs turning off to fix it.

So I reboot.  Two thinks happen on restart. Neither of them good. First the war between the graphics card and Windows continues with each sending pop up warning shots at the other. Secondly the internet now won't connect meaning I can't reconnect the gotoassist and give back control of the screen to the Dell agent.

We are now an hour into this circle of Hell and things are getting worse rather than better. And I have reached my limit.

"I want a refund" I blurt out faster and more angrily than intended. I prepare myself for a fight. I mentally write out a script of the legal and consumer affairs arguments I will mount.  No need.

"Of course sir. I will start the refund process immediately" he says.

He sounded - I imagine - like one of the Chilean miners did stepping out of the Pegasus tube.  So full of relief that he no longer had to deal with hell and could get back to his life. The Dell Agent had spent almost an hour and he too had no idea what was wrong or how to fix it. He clearly had to wait for me to ask for a refund before offering it - meaning that until I asked he would be forced to spend hours and hours working on this curse computer. Never have I come across a retailer so determined to give me my money back.

Now all I have to survive is the refund process.   What could possibly go wrong in getting this computer back to Dell and money back into my account?  Surely hell is almost over? Right?  Wrong.

Dell Hell Circle 7 – getting them to pick up the computer

In preparation for the refund process, Dell called me on a Tuesday to tell me that on Friday I would receive an email telling me how the refund process would work.  That should have been a warning sign right there.  In my world it takes about 3 minutes to send an email I have sent before.  I have an email template stored somewhere the step to send it is

1. Open email template
2. Add personalized pieces
3. Press send

Maybe 2 minutes but certainly no more than 4 minutes.  If we assume (and it is an easy assumption) that Dell have had to send out refund process emails before, what are they going to do with the other 4318 minutes (3 days less 2 minutes) it was going to take to send this mail.  In the end it didn’t matter as I never received this email anyway.  I thought that getting this email would be the hard part.  That following this email would be the path to this circle of Hell. But Dell Hell has a sense of humour.  Hell tricks you in to thinking that pain is going to come from one direction and instead sends it from another.  I may not have received the instruction email so instead Dell was going to call me every day and feed me with so much contradictory incompetence that I became convinced it was deliberate. That just like the final help desk person I spoke to seem relieved when I asked for a refund, the refund process was designed to have me say – “I give up, send it back, keep my money”.

It all started with a phone call that my wife picked up.

“Hi, this is Dell, I am calling to organize the pick up of your computer for a return.  Which courier company do you want to use”.  That’s right, Dell was asking my wife the name of her preferred courier company.

“Don’t care” Says my wife “you just send me one and I will give them the parcels”

“You have to pick one, there are two to choose from” 

“I don’t care”

“Pick one”

“Why”

“Pick one”

“OK – I pick AirExpress – now what”

“You need to call them to organize for a time for them to pick it up” said Dell

“No – you call them and send them to me”

“Sorry you have to call”

So my wife chooses AirExpress at random and is given the number by Dell.  Remember this is a courier company recommended by Dell.  She calls AirExpress – they go down the process for booking a pick up then get stuck.  Here is the exchange

“What is the post [zip] code for Dell” asks Air Express

“I have no idea.  Why do you need it?  Surely you have delivered to Dell before”

“We can’t start a delivery without a post code”

Even though AirExpress is a Dell Recommended courier and makes part of its living sending Dell packages all across Australia – they do not know the post code or address

So….I [this time my wife]….call[s]….Dell

On Friday my wife spoke with Dell, confirmed the delivery address, wrote it down, read it back to Dell, double checked, triple checked, called AirExpress and booked the pick up for Monday.  All good – right?  Wrong.  On the day of the collection we were missing a consignment number.  Dell had not given us a consignment number.  This resulted in a comedy or errors

-Two or three calls to Dell to find a consignment number

-Dell saying they would email one IN TWO DAYS TIME (again about 2875 minutes longer that it takes most people to send an email)

-AirExpress saying on the phone they weren’t sure where the delivery guy was (in case he had on)

-Delivery guy called to apologise – he had forgotten our pick up but was on the way

-We call Dell – begging for a consignment number

-Delivery guy arrives – sorry for being late (30 mins outside the three hour window) but he has plenty of stickers with Dell consignment numbers.   He sticks one on each box and heads off

Hours of waiting, calls and frustration but by the afternoon of October 18^th the boxes are on the way to Dell.  All good.  Right?  Wrong.

Dell Hell Circle 8 – convincing Dell they have the boxes part 1

Reminder – for the last 27 days I have battled with a busted Dell.  Devoted 19 hours to collection and set up.  Countless other hours to failed attempts to fix and run around chasing Dell and AirExpress to pick up and process my refund.  The boxes are now on the way to Dell and I am back to looking for a new computer.

On Oct 19 – the next day – I get a voicemail message from a call from Schenker logistics (an agent for Dell). 

“Hi, I am calling on behalf of Dell to organise the collection of your computer.  Please call me back on [redacted]”

I ignore it

On Wed Oct 20 – the day after – I get an email from Schenker – saying “please call us to organise the collection of your computer”

They already have it, so I ignore it

On Friday Oct 22 – I pick up a call from Schenker

“Hi…[yadda yadda]…pick up…[blah blah]..your computer”

“Why are you calling me, someone came to my house and picked up the computer on Monday.”

“……” silence from the person at Schenker

“Did you pick up my computer?”  I ask

“No”

“Do you have my computer?”

“ No”

“What is your role in all this?”

“We are Dell’s logistics provider”

“Then how come you have no idea who picked up my computer?”

After a brief exchange they left the call to investigate.  I realised I could not ignore this any longer.  Come Monday I knew what I would have to do.

Monday….I….call…Dell (it is now Oct 26)

“Do you have my computer?”  I ask

“No”

“Then where is it?”

“The courier company must have it?”

Pause again.  For the next five minutes I entered a twilight zone where the Dell rep tried to convince me that for seven days AirExpress was holding onto the package. That a global courier company, whose job it is to deliver stuff has nothing better to do that hold onto my two boxes.

I begged him to call AirExpress and check.

“I can’t”

So I did. Using my conference phone I called AirExpress and conferenced in the Dell customer care agent.  Within 2 minutes AirExpress has confirmed that the Parcels were delivered early on the 19^th.  Within 5 minutes both Dell and I had an email from AirExpress (called a POD or Proof of Delivery) containing the date of delivery, name of person who signed, delivery address and scores of different reference, consignment, manifest, event and reference numbers. 

Dell then appoints a new person to manage this for me and I look forward to tomorrow where things will be resolved.  Right?  Wrong

It’s Tuesday Oct 27 and I call Dell

Despite the fact that they have had my returned computer for 8 days, now have a POD, Dell is still not sure if they have the computer.  After 10 minutes for frustrating conversation where I beg the Dell person to call the warehouse we end up in this exchange

Dell “what address did you send it to”

Me ‘it’s in the POD”

Dell “Oh…where did you get that address from”

Me “you gave it to me”

Dell “that’s not the right address”

Me “please kill me”

The conversation then descended into levels of farce and hell that even now I still can’t imagine where I had to convince Dell that this warehouse exists, that they asked me to send stuff to it and that through the power of Google I can see is a legitimate handling centre for Dell.

Through the power of Google I found out that this place was a DHL Supply Chain Logistics office run for Dell.  It is a place that deals with Dell returns every day.  When I called DHL they said it is even run by Dell.  DHL says Dell has the computer.  Dell has no idea where it is.  No one can give me a number for the physical location.

I called the DHL centre (let’s call them DHL/Dell) again.  They send me another confirmation that they have the computer. Here is the beauty of this exchange - the person from DHL/Dell who sent me the confirmation that she had received a delivery did so from this email address “DSC AU Dell Helpdesk (DHL AU) [dellhelpdeskau@dhl.com]”.  The Dell call centre does not believe this warehouse is a legitimate place or that it exists yet the team their carries the support tag “AU Dell Helpdesk”.  I am sure there is a joke somewhere concluding that there is a Dell Helpdesk but even Dell don’t believe it exists.

Dell calls DHL/Dell to confirm the goods are there and then calls me to tell me that the consignment number is wrong.  That the consignment number sent by DHL/Dell to Dell and me in an email and screenshot is now wrong.  This is the number I quoted to DHL/Dell but when Dell tells the same number to DHL/Dell it does not work.   I am now convinced that the customer care team at Dell are US marines fired because of torturing people in Abu Ghraib.

Together I get Dell to conference me in to a call with DHL/Dell.  Instead of initiating a conference call, Dell forwards me to DHL/Dell and drops off the call.  I am seconds away from getting Dell and DHL/Dell to talk together but clearly the thought of getting close to reaching a conclusion and making me happy so scared Dell that they dropped of the call.

Now I have schedule for Dell to call DHL/Dell later to

1. Agree with each other they exist
2. Agree that they have my computer.

Finally -  45 minutes later – we are all agreed.  The stock is there.  DHL/Dell has physically located the items and confirmed this with Dell.  It has taken me 2-3 hours and more than half a dozen calls with Dell, DHL, Air Express and others to convince Dell that the warehouse that they asked me to send the computer to exists, has the two boxes and can ….send it on to somewhere else. 

Meanwhile I get another call from Schenker to organise a pick up of my Logitech speakers that were collected two weeks ago.

Pause here.  How does Dell make money?  Seriously.  Their job is to build and send out computers.  Clearly they have screwed up the build and send out part in my case.  But in the follow up they have to pay for a courier from my place to DHL. Have to pay DHL to mind it for a week.  Pay the person on the phone with me trying to track it down.  All so they can pay someone else to pick it up from DHL and take it to another warehouse.  Plus pay a logistics company to call me every few days to organise to pick up a computer that has already been picked up. 

Unpause – Dell tell me it will take 2-4 working days once the boxes have arrived at the right warehouse.  They will call me on Friday to update.

Surely now it is all fixed? Surely I am moments away from Dell collecting the boxes and sending me my money?  Right?  Wrong.

Dell Hell Circle 9 – convincing Dell they have the boxes part 2

Slow forward to Tuesday 2 November.  Based on the Dell timeline I should be moments away from receiving an email that the boxes have been collected and money is on the way.  I receive an email from Dell saying that someone turned up to the DHL/Dell warehouse to collect the goods but they (Dell) were told (by DHL/Dell) that the goods were not there.

All my time in conf calls, email chasing and getting Dell and DHL/Dell to talk to each other during Dell Hell Circle 8 were a complete waste of time.  I am back to square one.  DHL/Dell have had my goods for 14 days and still I am no closer to getting my money.   I lose it by email.  I write back giving Dell until Friday (3 days) to find the boxes and process my refund or I will start suing.

Meanwhile I get back on the phone.  After a long time on the phone and email I find the guy at DHL/Dell who says he doesn’t have the goods.  He tells me he gave them back to AirExpress. I call back AirExpress and have them kick off an item search investigation.  As that is going on the DHL/Dell guy decides to physically walk the warehouse.  A day after assuring me he sent the goods back with AirExpress he finds the goods at the DHL/Dell warehouse in the “quarantine area”.  It is Thursday 4 November at 3.41pm.  DHL/Dell writes to Dell to confirm this.  Dell writes back to confirm the confirmation.  17 days and 6 hours after it landed at a warehouse that Dell originally said did not exist I have managed to get people from Dell, DHL/Dell and AirExpress to all agree that the goods are there and ready for processing.

I write back to Dell reminding them that while this is great news, they have 25 hours (until 5pm Friday) to confirm the refund or I start suing. 

So Dell has agreed the goods are returned.  They know I am angry and ready to sue.  The cc line in the email exchanges has scores of people from half a dozen companies.  Surely everything is done?  Surely it is just a matter of counting my refund and going shopping again?  Surely my 43 days and 9 circles of Dell hell are over? Right?...Right!!!   Yes….right!

Leaving Hell

At 4.16pm on Friday, 44 minutes before the deadline I imposed Dell emailed me confirming that a refund is on the way.   I check my online bank statement and the credit has been processed.  Hell is (mostly) over.  I have not yet received the refund for some of the accessories but who cares.  At this point I am willing to give up on the $120 in peripherals and regain my life.

Oh – do you want the punchline?  On Monday morning I see that Apple has dropped the price of iMacs by 10% because of the rise of the AUD.  Maybe Hell has a sense of humour or realises that there is only so mcuh you can do to one guy.

Time to go shopping for a Mac.

Timothy Hughes

Travel Industry Blogger

The Business of Online Travel

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