Tiger Airways Takes 7 Months to Refund a Cancelled Flight! (Is this a record?)

Took me 6 months to get a refund from Jetstar and 3 letters.

I too had to wait excessively after Tiger cancelled a service that I had paid bookings for myself and my wife. After faxes, phone calls and emails and a nudge from Consumer Affairs we finally received our refund after 9 weeks.

I know of another person who, in similar circumstances, had to wait 21 weeks before receiving a refund.

 In my view this is criminal.

Hi,

My Tiger flight from Sydney to Melbourne also got cancelled with one day's notice on 31/10/2009, at this time i was told i could change to a flight on a later day or get a refund -  I asked for a refund and had to book a last minute flight with another airline instead.  I still have not received the refund for my tiger flights! i have emailed and phoned them numerous times and always get the response that it has been escalated to head office and i should have the payment within a few weeks... but of course, i never receive it!  i sent a written complaint about 2 months ago and have still not received a reply!  i will never use Tiger airways again.

My dad's flight was cancelled at last minute from Melbourne to Adelaide. He and his two companions (all in their late 70s) had no other means of returning home. In the end they hired a car and DROVE home all night! Scheduled flight was in August, sent refund form on 6/9/10 and STILL waiting for refund in Jan 2011. Can't get through on phone, no response to faxes. This is only one of several problems we have had with Tiger, NEVER again.

Oh and ... I finally did get through to Tiger last night. I was asked what I wanted, I answered that I need to enquire about a refund for a cancelled flight. I was asked for the flight number. Once I had quoted the flight number I realised that no-one was on the line anymore. They had hung up. I have now been in touch with Office of Consumer Affairs in SA who told me they have hundreds of complaints about Tiger. I will be filling the form requesting their assistance to recover the money, seems from what I've read, once they get a call from someone like OCA, the refund comes pretty quick. I encourage everyone to do this and, no matter how cheap the flights seem, DON'T fly Tiger.

Natasha,

Thanks for your input.

You should contact office of Fair Trading in your State / Territory. Indications are, when Tiger is contacted by an authority, they move faster with their refunds.

Wake up folks

You cant expect champagne treatment on a beer budget. The Tiger CEO said this the other month.

I have been waiting for 9 weeks now for my $320 refurnd, which doesn't seem like much compared with some above however I still consider it very dicey business practise. After reading a few comments prior to this it seems that the other efficient course of action is to dispute the credit card payment with your bank. As this pressure much like that of Fair Trade prompts Tiger into immediate repayment. I am about to launch into a investigation on both fronts to try and uncover the fastest route to reimbursement. I'll keep you posted.

I got my refund 6 weeks after contacting the Office of Fair Trading in my State. I encourage anyone who has money owing to them to do this immediately. I would say this is the only way you will see your money again. Also, the more official complaints against them, the better. Good luck!

It's not about 'champagne' service, it's about lack of ANY service. If they cancel a flight on the day and hand out refund forms, they should then refund your money immediately. Why should anyone wait 9 months for a refund that is 100% warranted? Why will they not return any calls, emails or faxes? I would imagine lots of people give up without ever receiving their money. The CEO of Tiger should be looking at their refund policy, instead of making rubbish public statements.

It's a shame I just read these complaints only after I made the booking with Tiger.

It has been 18 months and I am still waiting for my refund, we forked out an extra 800 odd dollars for tickets with another carrier due to a cancelled flight!!

 

I have had enough!!

Do you like horror stories?

Boy, do I have one for you!

On 18th May, flight TT 6273 departing from Perth at 7.45pm and heading to Melbourne was cancelled with no prior warning. So they put us on the next available flight,at 9.50 am, but that too was delayed...My friend and myself spent a very cold uncomfortable night at Perth airport.Of course,customer care isn't covered by Tiger's policy.

Our return flight on 25th May, TT 6272 departing from Avalon at 5.10pm,was cancelled with no prior warning. This time Tiger was more gracious...by providing a $5 meal voucher and a chartered bus to Tullamarine for a 10.45pm flight to Perth. Not everyone from our previous flight was fortunate enough to get a place on this flight.

Now I understand that Tiger Airways is a "bargain bucket" and as I've flown with budget airlines,delays are common but what we experienced...and you can't even call them to complain,they put down the phone on you.You gotta email them or use...post.

DO NOT FLY TIGER !

Please share this with everyone,so no one has to go through what we went through.

hey,

did you end up getting a head office address or just a po box address because i am trying to contact them as i am getting papers served to them trying to get my money back.

thanks,

lorraine.

We are tourists and already back to our homeland, what should we do ?

Pls help us!

TT6207 form Sydney to Avalon was cancelled on April 27,and my family of 3 people were moved to TT5113 on April 28. Because Tiger Airways promise to reimburse hotel costs up to $120 per passengers per night ,we asked for the hotel imbursement on May 3 by sending fax to +61 03 93353455,but get no response after 27 days.

Hi,Anna McKenzie!

Thanks a lot! It's very kind of you.

OMG are you kidding me? I wish I had known all this before I booked! They have just changed our flight for a departure 5 hours after what we originally booked for. Can now get my flight for almost the same price, at the right departure time with Virgin Blue.  Who we normally fly with all the time! Tiger aint answering their phones, I've been on hold for 50 mins now. Not happy! grrrrrrrrrrrrrrrrrrrrrrrrrr

 

 

what address did you use to get your refund as they wont respond to the po box

 Worst airlines by far. Avoid at all costs. Known for last minute delays and cancellation. Was banned in Australia because they didn't adhere to safety regulations. My luggage was tampered with and things were stolen. Went to file report and attendant automatically asked if it was a Tiger Airlines flight, which only goes to show how often it happens. Airlines company impossible to reach directly because they can only be reached by email. Bad experience. Will never fly with Tiger airlines again.

took my 7 months and filed a VCAT case to get my money back. their call centre basically just didn't want to help and pushed all the responsibility to Melb office which you can't reach.

I flew with tiger on march 4, 2011. I was denied boarding due to overbooking of the flight and I was last to check in. I was advised that I would get a refund but now nearly a year later and a dozen calls, website portal complaint and a written letter I am still without my refund..... Just called Tiger again now to same response "we will send your request to head office, call back in a week" grrrrrr so annoying. I don't think Tiger should be allowed to get away with this