American Airlines

It's impossible to give a fair review of an airline.  AA gets it right some of the time, and some of the routes, with wonderful individuals working hard to deliver you to your destination safely.  After all, a safe arrival should be a five-star experience every time.  But there are other airlines that do it other ways.  How's it possible in today's world, that one pays $15k for a long haul ticket... and the personal TV monitor in is still smaller than than a blackberry? At the very least, get bigger screens AA.