Jetstar Airlines

I have just sent this email to Jetstar, I await their response with interest.

Dear Jetstar

I'm writing to express my sorrow at your recent loss. Whilst you have been stoic as an organisation in keeping your troubles away from the media, I feel your pain and understand the tough road that lies ahead for you.

I'd like to say that I and my family of husband and 3 children will be with you every step of the way, supporting and cheering, but alas, it has become obvious to me that my family will not be going anywhere, anytime soon.  

You see, I know the truth Jetstar. Yes the secret truth that every single one of you has packed up and taken the last Jetstar plane to the winter sunshine.  Your website still appears to be there on the interwebz so I must assume that there's one sole geek left holding together www.jetstar.com  with a reel of sticky tape and tube of glue, pedalling furiously to transmit the bytes with his pushbike. That must be why the site is unable to recognise my PNR or indeed any identifying details, name or otherwise,  of any member of my family on the attached booking.

It's certainly true that no-one is answering your phone at 131 538, nor have they been for the entire week.  On each and very occasion over 5 consecutive days that I have attempted to call to change the date of my booking and push another handful of green $100 notes down the tubes to you for yet more air tickets, the phone line has been engaged. No, wait, I did get through once, and after several minutes of disembodied IVR hell, I reached the soothing tones of the Jetstar voice informing me that you were really terribly busy and that the wait would be At.Least.30.Minutes. "just go away, we're busy," in other words.

Nor is anyone ever at the other end of your Skype, it seems, I've tried that over 5 days too.

So we have concluded, the Twitterverse and I, that @jetstarairways have all packed up and gone. Where, God Knows. Perhaps your pilots and crew have all run out of sick or non roster days on which to work to boost their meagre incomes at bonus rates and it's just not worth the effort any more.

Luckily @virginaustralia intercepted my perplexed tweeting on Friday and have kindly stepped in and offered to assist. How kind of them.

This sad business does however, leave the rather tricky situation of the tickets which I have been unable to change.  You see, I have lost all confidence in Jetstar. If your staff cannot answer their phones, at all over 5 days, respond to a single tweet or even locate my PNR in their systems, what confidence do I have that they will transport my precious family to the Sunshine Coast in one piece? Imagine if I had been flying inside 5 days. I would have been well, screwed.

So Jetstar, you see even if you are all sunning yourselves on the beach somewhere, please find a moment to refund my non-refundable ticket, because although I have a modicum of humour left about this incident, it's not much and I make a very, very vocal unhappy customer.  

I await your response with interest.

Yours from Rainy Sydney

Sass

Ps I have just gone to www.jetstar.com and found you have no email address either, so I now have to waste another 10 minutes of my life that I'll never get back, filling in one of your ridiculous customer feedback forms. 

Dear Jetstar,

Have you totally given up?  Do you know something we don't know?  Are you about to go out of business so you are not bothering anymore?

I fly Jetstar a few times a year,  and always StarClass as I refuse to sit on a stranger's lap up the back of the plane.  But now I have had my last StarClass experience.  No longer will I grace the falling apart Orange and Black beast.  The surly Flight "Non" Attendants will no longer have to peel back the foil of a foul tub of steaming swine for me any longer.

Why?

Because I have ponyed up the money to sit at the front of the plane four times in the past year.  And each time there has been issues.  I will not bore you with all of them,  just the overnight flight I took back from Bali on Saturday night just gone.

I flew with my 2 kids.  My seat was reclined when I got there and the back support was extended out.  So when I sat,  I was laying back with my back pushed forward.  I pressed the attendant button.  Did not work.  I motioned to an attendant who came over.  I told her the problem.  She wiggled and jiggled the seat and did indeed declared it broken.  A few minutes later she came back and suggested I swap with another Star Class passenger who was a crew member hitching a free ride.  Although tempted to leave my 4 and 6 year old with a total stranger,  I declined.

So that sucked.

So did the food (no big surprise)

The toilet stank.

The reading lights were broken in our entire row.

The AV system was down.

The plane was dirty and not cleaned from the previous flight.

So all in all,  it sucked.  Badly.  And given the chance to go on holidays,  I would rather fly Air Congo than Jetstar.

GRRRRRRRRRRRRRR

Mrs Woog

www.woogsworld.com