Miele Australia
| Favourite: | 0% say it is one of their favourite businesses. |
| Value: | 0% say they get great value for money here. |
| Service: | 50% say the customer service is something special. |
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Reviews
Just the service you need, long after the warranty has run out...
Who knows how I managed to get immovable streaks on the pristine front of my no longer under warranty Miele dishwasher? Could it be my penchant for opening the door when the cycle is underway and slipping in one more item? Whatever. I emailed Miele, confessed and asked for help. Good suggestions - no change. I emailed again, and this time they said they'd send me a product by mail. Sure enough, I got a wildly expensive Miele product plus a microfibre cloth at no charge, with a note asking for feedback, which I happily gave.
It worked a treat: no more streaks. What impressed me just as much was Miele's preparedness to assist well after my warranty had run out. Now that's what I call great after-sales service.
Arrogant and greedy
I recently spent a fortune on kitchen appliances from Miele and have found the company arrogant and unhelpful. In spite of their slogan "Immer Besser" (loosely translated: "Forever Better") their newest dishwashers are not as good as previous models and their char-grill stews more than it chars. Worst of all, though, are their mark-ups, which put local prices at anything from 30% higher to more than double the prices available in Europe and the UK. A "meat fork" for use on their rotisserie which consists of a 10 cm U-shaped piece of sharpened wire with a nut to hold it on the spit, costs $70. Yes, $70. Two of them are supplied with the rotisserie but the spit will hold 3 chickens and to secure those you'd need to buy another 4 meat forks at a cost of $280. That's on top of the nearly $12,000 you've paid for the oven. The meat forks are less than half that price in the UK, and that price is already absurdly steep for something that would cost about 25c to manufacture.
My advice? Avoid Miele and try to show them that highway robbery doesn't pay.
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