United Airlines
| Favourite: | 0% say it is one of their favourite businesses. |
| Value: | 0% say they get great value for money here. |
| Service: | 0% say the customer service is something special. |
Reviews
Bring your own food
United doesn't know how to fly to Australia. They wake you up in the middle of the night for a food service. And they lack the Qantas individual screens and free booze that make the trip bearable. That said, when Qantas costs $1000 more for a round-trip fare, it's worth taking United -- just make sure you bring your own food and get there early enough to grab an exit row seat. (Smart travellers will also bring their own eyemask -- United doesn't provide!!)
Take Qantas - unless the price is too low to resist
Although United is typically the less expensive airline for the Australia-US route, I can't particularly recommend them - that is, unless you find a truly amazing deal. That's because product- and service-wise they are well below Qantas: their planes are old and not that fresh; the economy class food is terrible; staff, while competent, typically aren't that warm/friendly/helpful; and their policies seem to fall into the common bucket of all airlines - namely, confusing and/or not about helping the customer. That said, I didn't find their service to be *bad*, just not-that-great.
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