Wynstan

In 17 years of house renovations, I have never experienced worse service than I have with this company. after endless stuff ups described below, it took over 2 highly stressful months from my initial phone call until installation of 4 Roman blinds.

let me elaborate on what went wrong.

(1) The blinds were measured up incorrectly, so when the installer came to install them they were not the requested length.

Ok, everyone makes mistakes - but - it then took nearly two weeks for the blinds to get back to the factory to be remade. Do Wynstan use a courier to improve service when they make mistakes? No ! The installer had to lug them back to the factory, and he didn't get them there, as I said, for nearly two weeks.

(2) OK, Wynstan now has the blinds to be remade. Do they start instantly, attempting to get them back to me rapidly? do they tell me when I will have the correctly made blinds? No! No-one would give me any date as to when I would receive the blinds. Eventually, after several phone calls from me,  another two week delay, I received a call asking me if I would consent to having the blinds made at a length shorter than what I had ordered. I refused - this meant  I had to wait again for the initial salesperson who had measured the blinds incorrectly to reappear, and measure them to the length I wanted. Then finally the blinds can be modified to the correct length.

(3) The amount I was quoted for the blinds initially was based on an incorrect length. The correct length involved using approximately 15% less fabric. Given that every blind company I'd contacted when I was working out who to use asked how many metres of blinds there would be before giving me a quote, I formed the distinct impression that the cost of a blind was related principally to its length. The refund Wynstan offered me was a paltry $15 per blind - less than half of what I was entitled to. Some explanation relating to the construction of blinds was given to me, but as it related to technicalities of blind manufacture I was unable to evaluate its accuracy and felt unconvinced, particularly as it seemed to absolve Wynstan of adequately recompensating me.

In the process of attempting to resolve these issues with Wynstan, I emailed a comprehensive letter to them via their website. Their website stated that emails would be replied to within one business day. I never received a reply.

I have not detailed the frustration I felt at the many phone calls I made to this company attempting to find out when  I would receive these blinds. The customer service person was polite, but appeared to have no access to any meaningful helpful information. Nor have I detailed the missed appointments, computer systems down, change of personnel at the local store through which the order was made, all of which added to the frustrations of the process.

At no stage did anyone from the company apologize to me, or offer me any compensation for the inconvenience and stress I experienced in dealing with this matter.

In fact, it is interesting that it is only after I have posted this review on Customer Underground that Wynstan appears interested in attempting to resolve my dissatisfaction. If they had devoted the energy they must put into trawling consumer review sites online to making an actual real person satisfied, this review would not have been posted.

A friend who has had much experience with blind companies recommended in future using Luxaflex via DJs. I wish I had known.