Privacy Policy

Customer Underground takes your privacy seriously and will never sell your contact details. Please read our Privacy Policy below for more information.

  1. This policy describes the way that Customer Underground Pty Limited (“Customer Underground”/ “we”/ “us”/ “our”) collects, holds and discloses information about individuals. Customer Underground is subject to the Privacy Act, including the National Privacy Principles. We may vary this policy from time to time. We will post any amended or updated policy on our website. We welcome your comments and feedback.
  2. We recognise the importance of protecting the privacy of information collected about visitors and users of our website and in particular information that is capable of identifying an individual (“personal information”).
  3. For the purpose of providing its services, Customer Underground may collect personal information. We usually collect the following kinds of personal information:
    1. name, contact information, and any information you provide on your user profile;
    2. information about people’s dealings with us;
    3. other information disclosed during the (optional) registration process;
    4. other information disclosed in the course of our users providing reviews and stories.
  4. If you do not give us the personal information which we ask you for, it may affect our ability to meet our obligations to you or provide our services to you.
  5. We use your personal information for the purposes for which it was collected and related purposes (which are normally obvious when we collect it), including to:
    1. provide our services to you, to manage an account for the services, and to improve the services;
    2. provide you with information, if you tell us you want to receive it, about developments, events or other products and services that may interest you;
    3. facilitate our internal business operations, including to fulfil our legal and accounting requirements.
  6. We may disclose personal information for the purposes for which it was collected and also:
    1. within Customer Underground;
    2. on a confidential basis to external service providers so that they can provide financial, administrative, IT or other services in connection with the operation of our business;
    3. as required by law and as permitted under the National Privacy Principles;
    4. with your consent.
  7. We take reasonable steps to protect all information which we hold (including your personal information) from misuse, loss, unauthorised access, modification or disclosure.
  8. We take reasonable steps to hold information securely in electronic or physical form. We store information in access controlled premises or in electronic databases requiring logins and passwords. All staff with access to confidential information are subject to confidentiality obligations.
  9. You may request access at any time to personal information we hold about you. We may charge you a fee where access is provided. We may refuse to provide access if the National Privacy Principles allow us to do so.
  10. Our servers automatically log information created by your use of the services. Such information may include your IP address, browser type, the referring domain, pages visited and search items.
  11. We use “cookie” technology to collect additional website usage data and to improve our services. The use of cookies on websites is a common industry standard. We may use cookies to understand how you interact with our services, to monitor aggregate usage by users and web traffic routing on our services and to improve our services. You can instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.
  12. Customer Underground uses a variety of services hosted by third parties to help provide our services, such as video streaming, Google maps, etc. These services may collect information sent by your browser as part of a webpage request, such as cookies or your IP request. However, we have no access to or control over the information that these services collect or these cookies; this Privacy Policy applies solely to information collected by this website.
  13. There’s always a risk involved in sending information through any channel over the Internet and you send information over the Internet entirely at your own risk. To the extent permitted by law, we will not be responsible for any unauthorised access or use of this information. However, you can take steps to minimise this risk by keeping your Customer Underground password secret.
  14. If you have any questions about this policy or if you wish to request access to your personal information, please contact our Privacy Officer as follows: Privacy Officer Customer Underground 41 Riley St, Rear Ground Woolloomooloo NSW 2011 Australia Email: cu [at] customerunderground [dot] com
  15. If you are interested in obtaining additional information of privacy, you can visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au.