Optus review by jonno

The telecommunications sector as a whole is notorious for bad service. The big two in particular. Dealing with the People's Commissariat of Telephony in Soviet Russia was proabably an easier and more pleasurable experience than dealing with Optus.

Anti-consumer practices include: impossible to read terms and conditions, dysfunctional web site, poorly trained staff in overseas call centres who routinely provide contradictory and incorrect information, making promises that are not kept, and false advertising -- i.e "unlimited calls" and "unlimited broadband" -- and many more. if you have any choice in the matter go with Internode or iiNet, communications providers that seem to be committed to decent customer service and employing local staff.