Qantas Airlines review by Tim Hughes

Australia's flagship airline is a top ten global airline. They cover the destinations that I want and the in air product is world class. They also treat me very well given my frequent flyer status. Their first class lounge at Sydney airport is the best part of any business trip that I do. All that should add up to a five star rating - but I am only going to give them a three. It is not enough to have the best coverage, great product and luxury add ons. Qantas falls from 5 to 3 stars because they under deliver on their promises and charge more than comparable airlines (Cathay, BA, Virgin Atlantic). Too often the staff have not delivered the right level of service, the airline has charged too much and the airline has generally let me down in the gap between the promise of the product and the delivery of the product.