Telstra review by Nina Finlayson

I have just spent 55 mins on the phone trying to get my phone reconnected. I was transferred 7 times because I was originally sent to home and it was a business related matter, then I was a "new" account and the person I was speaking to only had access to the "old account" system (wtf?). I was then transferred to credit and paid the bill and then I was sent back to connections. etc etc. Every time I spoke to someone I had to go through my details and the issue again. When I asked to wait a minute while I answered another call they hung up on me (so you have to wait for them but they cannot wait for 30 seconds while you answer another call!) Eventually I was told that it would take 24hours in the system and I had to call back again tomorrow. This is only one frustrating experience - there have been many similar and some worse in the last 3 years. I have had issues like this at least 3 times a year whether it is through my business, my home account or the Foxtel which for some reason is Foxtel by Telstra. We have moved twice and this has been a source of much confusion/double charging etc. I would like to know what my alternative is - I have my mobile with Optus and they are not much better.