Virgin Blue Airlines review by sunkissed

I have a big gripe with Virgin Blue's online booking system - the way that they have designed their payment system is deliberately deceiving. They give you a "grand total" which is updated when you click that you wish to pay by credit card. However, you have to scroll back UP the page in order to see these additional fees (who scrolls UP on a payment page?). Nowhere after you have entered your credit card details and BEFORE you hit confirm does it tell you that it has added an additional surcharge to your tickets. This surcharge is obviously something that they're used to getting away with and until more people complain, I'm sure it's something that they will continue to get away with.